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UK DELIVERY INFORMATION
STANDARD DELIVERY - £5.00

Standard Delivery* within the UK costs £5.00 (for delivery of fabric and/or wallpaper please see below)

Please allow 3 - 5 working days for goods to arrive. During sale and promotion deliveries can take up to 7 working days.

Orders placed after 12 noon on a Friday, during the weekend or bank holidays, will be processed the following working day.

Deliveries are made by Royal Mail between 9am and 5pm, and will require a signature.

*For Delivery we use a Royal Mail Tracked 48 service.



FABRIC AND WALLPAPER DELIVERY

We offer Standard Delivery within the UK on our fabrics and wallpaper.  Please see the chart below for charges. 

FABRIC BY METERS UP TO 5 M UP TO 9 M 10 - 19 M 20 - 29 M
UK £5 £15 £30 £50


WALLPAPER BY ROLLS UP TO 2 ROLLS UP TO 4 ROLLS UP TO 8 ROLLS UP TO 12 ROLLS
UK £5 £15 £15 £15


Please allow 3-5 working days for goods to arrive. During sale and promotion deliveries can take up to 7 working days. 

Orders placed after 12noon on a Friday, during the weekend or bank holidays, will be processed the following working day.

Deliveries are made between 9am and 5pm, and will require a signature.

INTERNATIONAL DELIVERY INFORMATION

Cabbages & Roses offer delivery to a wide range of international destinations. If you don't find your country in the drop down menu provided, please get in touch with us 

Email: [email protected] 

Phone: +44 (0)20 3696 1310 and we will be happy to help. 



EUROPE (within the EU Zone) - £11.00

Delivery within the EU zone costs £11.00 (for delivery of fabric and/or wallpaper please see below)

Please allow up to 14 days (excluding weekends and public holidays) for your goods to arrive.  

Orders placed after 12noon on a Friday, during the weekend or bank holidays, will be processed the following working day.

 

REST OF WORLD (including non - EU Zones) - £15.00

Delivery for the ROW (including non-EU zone Europe) costs £15.00 (for delivery of fabric and/or wallpaper please see below)

Please allow up to 21 days (excluding weekends and public holidays) for your goods to arrive. 

Orders placed after 12noon on a Friday, during the weekend or bank holidays, will be processed the following working day.

 

INTERNATIONAL FABRIC AND WALLPAPER DELIVERY

We offer International delivery on our fabrics and wallpaper.  Please see the chart below for charges. 

FABRIC 

UP TO 5 M

5 - 9 M

10 - 19 M

20 - 29 M

EUROPE  £11 £40 £55 £65
ROW £15 £50 £62 £70

WALLPAPER UP TO 2 ROLLS UP TO 4 ROLLS UP TO 8 ROLLS UP TO 12 ROLLS
EUROPE £11 £20 £20 £20
ROW £15 £50 £50 £50

For delivery within Europe please allow up to 14 days (excluding weekends and public holidays) for your goods to arrive.  

For delivery to ROW please allow up to 21 days (excluding weekends and public holidays) for your goods to arrive. 

Orders placed after 12noon on a Friday, during the weekend or bank holidays, will be processed the following working day.


SALES TAX

All prices on our site are in Pounds Sterling and are inclusive of, where applicable, European Union sales tax (VAT) at the prevailing rate.

If your order is being despatched outside of the European Union, sales tax (VAT) will be deducted from your order value at the checkout.

When you are at our check out page, you can select the intended destination for your order, and we will automatically calculate the relevant shipping and sales tax (VAT).

 

DUTY AND CUSTOMS

Any customs or import duties are charged once the parcel reaches its destination country (if the order is being shipped outside the EU).  These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

We recommend you contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

RETURNS PROCEDURE

We hope you love everything you buy from us, but don’t worry - if something isn’t quite right you may return any product to us for a refund within 28 days of receipt on full price items, and 14 days from receipt on sale / promotional items.

When returning your order to us please fill out the returns paperwork sent with the order and include that with your return.  If you do not have the original paperwork then please include a note detailing your name, address and contact details, the order number, the stock number, and the reason for the return; we need to be able to identify the order to be able to complete the return.

The returns address is:

Cabbages & Roses

9 Draycott Road

Shepton Mallet

Somerset

BA4 5HS

UK

All items must be returned in a fully resalable condition, which means being returned new, unused, with all Cabbages & Roses garment tags and labels attached. Cabbages & Roses reserves the right to refuse a refund on items deemed not to be resalable.

Customers returning their order will be responsible for all costs associated with returning their order. We suggest you obtain proof of posting when returning items. We cannot be held responsible for items that fail to reach us, and we cannot refund goods which we have not received.

If you return your full order for a refund within the returns period (i.e. 28 days for full price items, and 14 days for sale items), or notify us of your intention to return it by contacting Customer Service on +44 (0)20 3696 1310, we will refund any initial postage charges.

We aim to process refunds within 10 working days of goods being received at our warehouse, however during busy periods such as end of season sale, this may take little longer.

Please note that we are not responsible for return postage costs other than for incorrect, mis-described or faulty items.

You can download a returns form here.

 

FAULTY ITEMS

If you have received any items from us which you believe to be faulty within 28 days of receipt, then you can return the item under our normal returns procedure for exchange or refund. Make sure you let us know about the fault on your Returns Form. We will refund any returns postage on a faulty item. 

If a fault develops outside of the 28 day returns period please contact Customer Service on +44 (0)20 3696 1310 or email [email protected], we will be happy to help.

 

ITEMS WHICH CANNOT BE RETURNED

When returning a product under our returns policy, you do not have a right to return / cancel products that are made to your unique specification, this includes fabric cut to your specification, made-to-measure orders and goods that are personalised for you. 

YOUR RIGHT TO CANCEL

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("Consumer Regulations") you have the right to cancel your order for any reason within 14 days of receipt. Please note that the Cabbages & Roses returns policy, detailed above, does not affect your right to cancel your contract with us under these regulations. 

All order cancellations must be made in writing, by email or post, within 14 days starting the day after you receive your order. 

Email: [email protected]
Post: Cabbages & Roses Ltd., 121 Sydney Street, London SW6 3NR

You will have to bear the cost of returning the products to us. The care of the goods is also your responsibility until they reach us, therefore we recommend for security purposes, that you insure the parcel for the value of the goods and retain your proof of postage receipt.

The reimbursement will be credited to your original method of payment within 14 days of receipt of the returned goods.

We will also reimburse your standard delivery costs (if applicable). In accordance with the Consumer Contracts Regulations 2013, we will only refund standard delivery charges if the entire order is returned. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.

Your right to return products does not apply to goods made for your specification (including made-to-measure orders and fabric cut to your specification), or that have been clearly personalised or have not been reasonably cared for whilst in your possession.

Please note that the right to cancel under the Consumer Regulations will not be available in some circumstances. For instance if you wish to cancel only part of an order or if you wish to cancel your order over 14 days after receipt of the goods, however, our own returns policy might be applicable (please see above).

CONTACT US

If you have any questions regarding the information above, we have a dedicated Customer Service Team on hand to help with all things Cabbages & Roses.

Feel free to give us a call on +44 (0)20 3 696 1310, or email [email protected] and we would be happy to help with any queries you may have regarding your order.

Please note: Customer Service Opening hours are Monday – Friday, 9am-6pm, excluding bank holidays.