FAQs

 


Your Online Account

Orders

Delivery

Returns and Refunds

Store Information

Customer Service

Fabric Swatches

 



Your Online Account


 

 

If I set up an account will all of my personal information be safe?

We have the utmost respect for the privacy of our online customers and recognise the importance of security. Any information you provide us with will be securely stored and managed appropriately. For full details of how we look after and use your personal details, please refer to our Privacy Policy and our Terms and Conditions.



What are the benefits of setting up an account on your site?

Creating an account will allow you to enjoy a much quicker checkout when you buy with us. You will also be able to save multiple addresses to select from everytime you buy, rather than typing the address in. You can track the progress of your orders through your online account (at any time). Additionally, you can save the content of your shopping bag, in case you ever have to sign off before finishing your shopping.



 

What do I do if I have forgotten my password?

Click on ‘Forgot Your Password’ on the 'Log In' page. Simply enter your name and email address and we will email you a new password straight away. Once you log in using this password, you can change it to a more memorable one, which is personal to you. You can change your password at any time in your 'My Account'. Having trouble? Send us an email!



 


Orders


 

 

What do I do if there is a problem with my order?

Our dedicated Customer Service Representatives are here to help with any problems! Click here for contact details.



What payment methods do you accept?

We accept Visa, Visa Debit, Mastercard, American Express and Electron. Unfortunately at present we do not accept payments from Paypal.

 


Can I cancel my order or change my order?

We will try to accomodate order changes as best as we can. Please call us on +44 (0)207 352 7333 as soon as possible if you wish to change/cancel an order. If requested too late we may not be able to change or cancel an order, but you can send it back to us and we will provide a refund. Alternatively we can arrange for a new order to be placed. 

 

 

I have received my order but an item seems to be wrong/missing, what do I do?

We are incredibly sorry that a mistake has slipped through our system, we will make sure to get the correct items to you as a matter of urgency. Please contact our Customer Service team on +44 (0)207 352 7333 as soon as possible.



You confirmed my order, but I have now received an email saying one of the items is out of stock. Why is this?

Unfortunately, although our systems showed available stock when you placed your order, when our warehouse went to pick the item they found that there was no stock available. Although this does not happen often, when it does we have to cancel the item from the order and will provide a complete refund for the out of stock item. Please note that refunds can take a few days to appear in your account. Send us an email if you would like us to contact you when the item comes back in stock.



What if I would like to talk to someone before I place an order?

We would be happy to hear from you! Call us on +44 (0)207 352 7333.



 

Why am I being asked for another password after entering my card details?

This is the 3D Secure scheme such as "Verified by Visa" or "Mastercard Securecode". 3D Secure is an additional layer of security for online credit and debit card purchases.



 


Delivery


 

 

How do I track my order? 

To track your order, email our Customer Service Representative (click here) with your order number. 



How long will my order take to arrive?

Delivery times depend on the service selected and the shipping destination. For more detailed information, please visit the Delivery & Returns section. 



Do I have to sign for my delivery?

For security, all packages will require a signature on receipt.  This is neccessesary to ensure that your order reaches the intended recipient.



Where does Cabbages & Roses deliver to and how much does it cost?

We will ship to anywhere in the UK and most international destinations using either Royal Mail or DHL depending on the weight and destination of the parcel.  Shipping costs can be found by viewing our Delivery & Returns section on the website.


 



Returns and Refunds


 

 

How long do I have to return item?

You have 28 days from receipt of your purchases in which to return any items purchased at full price. Under the Consumer Contracts Regulations you also have the right to cancel your order within 14 days of receipt of your purchases. This has to be done in writing – please see our Delivery & Returns page for further details.



Where do I send a return to?

All returns should be sent back to our warehouse at this address - 


CABBAGES & ROSES
C/O Clipper Logistics
Suez Road
Enfield
Middlesex
EN3 7SN


 

How long will it take for you to refund me if I return something?

We aim to get refunds completed within 14 days of receipt of your returned items, but we always say that it may take up to 30 days before a refund appears on your card statement, especially in busier periods of the year such as during the sale period and the start of a new season. If you are worried about a return or refund, send us an email and we will let you know the progress of your return.


 


Store Information


 

 

At present we have one store located in Chelsea, London. For opening times and contact details please visit our store page.





 Fabric Swatches


 

 

How do I request Fabric Swatches?

You can request fabric swatches in a number of ways. Either fill out the Swatch Request Form, or email/call us with your name, address and the swatches you would like to order.


How many swatches can I order?

You can order as many as you like! If you request 5 or less, we will send them out for free. If you would like more swatches a small fee applies - for more information on pricing please visit our Swatch Request page.


Do I have to pay for swatches?
Order 5 or less and we will send them out for free! 


I haven't received my fabric swatches yet. What shall I do?

Please allow up to 10 working days for swatches to UK Mainland. International requests will take substantially longer. If you have still not received them, please send us an email and we will track them down.



Speak to a Customer Service Representative


 

 

We love to hear from our customers, so do get in contact with us if you need assistance with anything. We have a dedicated Customer Service Team who are on hand to assist with all things Cabbages & Roses. Your feedback is much appreciated and helps us improve our business. If you have a complaint or query (or even positive feedback -- we love to hear them) then please do contact us.