UK DELIVERY INFORMATION - DPD TRACKED SERVICE

STANDARD DELIVERY - £8.50

Standard Delivery* within the UK costs £8.50 (for delivery of fabric and/or wallpaper please see below).

We use a next day service for UK orders but for more remote areas of the UK please allow 2-3 days for delivery. During sale and promotion deliveries can take up to 5 working days to process orders.

Orders placed after midday on a Friday, during the weekend or bank holidays, will be processed the following working day.

Deliveries are made by DPD between 9am and 5pm, and will require a signature.


FABRIC AND WALLPAPER DELIVERY

We offer Standard Delivery within the UK on our fabrics and wallpaper. Please see the chart below for charges.


FABRIC BY METRE

1-5M (FOLDED) - £10

6-40M (On a Roll) - £22


WALLPAPER BY ROLL

1-2 ROLLS - £6.50

3-4 ROLLS - £10

5-8 ROLLS - £15

9-12 ROLLS - £25

Please allow 3-5 working days for goods to arrive once dispatched by our printer.

Orders placed after midday on a Friday, during the weekend or bank holidays, will be processed the following working day.

Deliveries are made between 9am and 5pm, and will require a signature.

 

 

INTERNATIONAL DELIVERY INFORMATION

To make shopping with Cabbages & Roses as seamless as possible for our international customers we have partnered with Global-E, a cross-border solution.

We now deliver to 212 countries around the world. The relevant international delivery charge will automatically be added to your shopping bag at checkout, with standard and express options available. It will also show the taxes/duties payable, relevant to your country to streamline the process.

Email: info@cabbagesandroses.com

Phone: +44 (0)1749 717 095 and we will be happy to help.

RETURNS PROCEDURE

UK CUSTOMERS

You can manage your returns here: cabbagesandroses.returnscenter.com

All items must be returned in a fully resalable condition, which means being returned new, unused, makeup free and un-scented with all Cabbages & Roses garment tags and labels attached. Cabbages & Roses reserves the right to refuse a refund on items deemed not to be resalable.

Customers returning their order will be responsible for all costs associated with returning their order. We suggest you obtain proof of posting when returning items. We cannot be held responsible for items that fail to reach us, and we cannot refund goods which we have not received.

If you cancel your full order for a refund within the returns period (i.e. 28 days for full price items, and 14 days for sale items), or notify us of your intention to return it by contacting Customer Service on +44 (0)1749717095, we will refund any initial postage charges.

We aim to process refunds within 5 working days of goods being received at our warehouse, however during busy periods such as end of season sale, this may take little longer.

Please note that we are not responsible for return postage costs other than for incorrect, mis-described or faulty items.

INTERNATIONAL CUSTOMERS

If you placed the order prior to 15^th April 2024, please use the same return portal as UK customers.

For orders placed after 15^th April: You can manage your return postage through our new Global-E Returns Portal

Returns Portal: https://web.global-e.com/Returns/Portal/gsBBa

FAULTY ITEMS

If you have received any items from us which you believe to be faulty within 28 days of receipt, then you can return the item under our normal returns procedure for exchange or refund. Make sure you let us know about the fault on your online Returns Form. We will refund any returns postage on a faulty item so please keep your postage receipt.

If a fault develops outside of the 28 day returns period please contact Customer Service on +44 (0)1749717095 or email Bruton@cabbagesandroses.com, we will be happy to help.

ITEMS WHICH CANNOT BE RETURNED

When returning a product under our returns policy, you do not have a right to return/cancel products that are made to your unique specification, this includes fabric cut to your specification, made-to-measure orders and goods that are personalised for you.

YOUR RIGHT TO CANCEL

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("Consumer Regulations") you have the right to cancel your order for any reason within 14 days of receipt. Please note that the Cabbages & Roses returns policy, detailed above, does not affect your right to cancel your contract with us under these regulations.

All order cancellations must be made in writing, by email, within 14 days starting the day after you receive your order.

Email: info@cabbagesandroses.com

You will have to bear the cost of returning the products to us. The care of the goods is also your responsibility until they reach us, therefore we recommend for security purposes, that you insure the parcel for the value of the goods and retain your proof of postage receipt.

The reimbursement will be credited to your original method of payment within 14 days of receipt of the returned goods.

We will also reimburse your standard delivery costs (if applicable). In accordance with the Consumer Contracts Regulations 2013, we will only refund standard delivery charges if the entire order is returned. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.

Your right to return products does not apply to goods made for your specification (including made-to-measure orders and fabric cut to your specification), or that have been clearly personalised or have not been reasonably cared for whilst in your possession.

Please note that the right to cancel under the Consumer Regulations will not be available in some circumstances. For instance if you wish to cancel only part of an order or if you wish to cancel your order over 14 days after receipt of the goods, however, our own returns policy might be applicable (please see above).

CONTACT US

 If you have any questions at all regarding the information above, we have a dedicated Customer Service Team on hand to help with all things Cabbages & Roses.

Feel free to give us a call on +44 (0)1749717095, or email info@cabbagesandroses.com and we would be happy to help with any queries you may have regarding your order.

Please note: Customer Service Opening hours are Monday – Friday, 10-4pm, excluding bank holidays.