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Terms & Conditions
Welcome to Cabbages & Roses online store. Please read through our terms and conditions carefully before placing an order. By using our website you agree to be bound by the terms and conditions outlined below. Please also read our privacy statement regarding any personal information that you may provide us with.
Cabbages & Roses is a private limited company. The company is registered in England and Wales, under company number 04046365. We are a retailer selling clothing and accessories for women, fabrics, gifts and homewares. Our VAT registration number is 790966379.
Our registered address is: 159 Mortlake Road, Kew, TW9 4AW.
Areas of Distribution
In the United Kingdom, Cabbages & Roses website www.cabbagesandroses.com delivers to all areas of the UK including Northern Ireland and all off-shore islands.
Orders outside of the UK:
All international despatches require a signature on delivery and we use the quickest route to get the parcel to you. On many occasions this is International Signed For or Guaranteed AirMail but we also use UPS to some destinations. Please note that Royal Mail International Signed For packages can take up to 21 working days to reach their destination.
Email (email@example.com) or call +44 (0) 207 352 2333 with any queries.
Purchasing From The Site
Invitation to Treat
You will only be charged for any goods ordered at the point when these goods are ready for despatch from Cabbages & Roses to you. Payment is not taken when you place the order. All items offered for sale by Cabbages & Roses on our website are offered on an ‘invitation to treat’ basis. This means that, by placing an order, Cabbages & Roses is not committed to provide the goods requested. We accept your order at the time we despatch the goods to you. This represents the moment where a ‘contract of sale’ is made between Cabbages & Roses and you. Please note actual contracts of sale will not be filed or accessible. All contracts are concluded in English.
Your Required Information
To purchase from Cabbages & Roses website you will need to register a number of details with us. You will be required to provide information about yourself that is up to date and accurate. The key information we will require includes your first name and surname, your e-mail address, your phone number (in case we need to contact you directly about an order query) and your delivery and billing (cardholder) addresses, including accurate postcodes. We will not be able to complete any transactions without the billing address of the card used to complete the purchase.
Please take the utmost care when entering the above information in order to help us process your transaction and deliver your goods as quickly as possible.
It is possible to create your own account on Cabbages & Roses website. This enables you to store your relevant delivery and contact details securely, so that the purchasing process is easier each time you buy. It is important that you keep this information up to date and that you select the correct information from your account when completing a transaction. PLEASE NOTE: to maximise security online, we do not allow you to store any card details within your account.
Completing Your Order
Please always double check your order details to confirm you are happy with the quantities and prices of the goods you wish to purchase. Always check you have selected the correct size and colour. We have specifically designed the checkout area of our site to show your basket at every step of the process, so it is clearly visible and easy to check at any time. Also, when shopping/browsing throughout the site, we have provided a drop down basket which allows you to check (and remove/add) items in your bag at any stage. Simply click on ‘Shopping Bag’ at the top right of every page.
Please note that if you use our ‘save basket’ function, which enables you to log out and return later to complete your purchases, product details and availability may have changed since your last visit. You should always check your basket contents before completing your order.
Please also note that all purchases are subject to availability.
Once we have received your order, we will send you a confirmation e-mail to confirm receipt. This email will provide the core details of your order and the payment that will be taken from your credit card when the goods are despatched. This confirmation email does not constitute our acceptance of your order or a guarantee that it can be fulfilled. Should we have any queries about your order or have any problems in fulfilling your order, our Customer Service team will contact you directly.
Should you wish to cancel your order, please see the section below on your 'Cancellation Rights'. Please note, cancellation of an order is not the same as the returns process, should you wish to return any items shipped top you. This is also detailed below in the 'Returns' section.
Pricing & Delivery Charges
The prices payable for all items offered on our website are clearly displayed. Our UK website displays prices in pounds sterling. All prices are shown inclusive of any selling duties, such as VAT. Your order will be based upon product prices and delivery charges at the time you submit your order.
When items are reduced in price for promotional or sale periods, the new price will be displayed in red with the previous price shown in black with a strikethrough.
Whilst we make every effort to maintain the accuracy of the pricing on our website, the price of an item displayed at the time of your order, may very rarely be inaccurate. We reserve the right to accept or decline an order placed for mis-priced product. Should we be unable to fulfil the order due to a pricing error, we shall contact you regarding the required adjustment and provide you with the opportunity to cancel or accept the order based on the correct pricing. Should an item be reduced to a lower price after an order has been placed but before the merchandise has been delivered, the original order price will be upheld.
The prices shown for items on the website do not include charges for postage and packing (delivery). Delivery charges (p&p) will be added to the total product value of your order based on the delivery service you chose. Information on postage and packaging may be found in the Delivery and Returns section of our website.
For international shipping costs, please contact the Customer Services Team on 020 7352 2333.
Payment, Returns & Cancellation
Our website only accepts credit/debit card payment. Please do not send cash or cheques. We currently accept the following cards for payment on our site.
• Visa Credit
• Visa Debit
• Mastercard Credit
• Mastercard Debit
• Maestro UK (formerly Switch)
• Maestro International
In the future we will be able to accept Paypal.
Our UK site does not accept payment by American Express.
We obtain authorisation for payment from your card issuer at the time you submit your order. Payment will not be taken from your card until we actually despatch the goods you ordered to you. We reserve the right to cancel your order upon failure of card authorisation.
Ensuring that you are able to browse and shop safely on Cabbages & Roses website is of paramount importance to us. We have created a secure transactional site and all payment activities are encrypted.
Title & Risk
Items that you order remain the property of Cabbages & Roses until we have received payment in full for those items. Risk and liability for the items pass to you on delivery. Title reverts to Cabbages & Roses in the event that you cancel your order or return items to us. Should you need to return any items to us, liability for these items remains with you until they are received into Cabbages & Roses warehouse (the address of which is provided on a pre-printed return address label on the returns form sent out with your original order).
Customers within the European Union are protected by Distance Selling Regulations. Under the UK Distance Selling Regulations, you have the legal right to cancel your order up to 7 days from the day after receipt of item(s). Saturdays, Sundays and bank holidays are not included within this 7 day allowance period. Cancellation periods differ across the European Union and may vary from 7 – 14 days. Cancellation of orders must be made in writing. If the affected items have been despatched to you prior to notification of cancellation, these items will need to be returned to us. Please see the Delivery and Returns section of our website for further details.
IMPORTANT: please note your right to cancel is a different process to the process of returning unwanted items for refund within the permitted time. If you only wish to return items for refund or exchange (rather than cancel your original order), this can be done through the normal process described within the Delivery & Returns section of our website.
Delivery & Returns
More details on the delivery and returns process are provided in the Delivery & Returns section of the website.
Please note that all delivery times are based around working days (Mon-Fri) and refer to the time from which we receive your order. Please note that the day we receive your order may not be the day you placed your order. If you place an order on Sunday, for example, the order will be processed through our order management system on Monday.
Delivery times represent the level of service we endeavour to achieve for all orders. We are not able to guarantee to deliver products at a particular time on a particular date. On occasion we may incur internal delays, which will increase these time frames. We use Royal Mail and UPS for the distribution of our packages. On occasion delays beyond our control may be caused by Royal Mail or UPS.
Packages will be delivered to the delivery address which was provided when the order was placed. You must make arrangements to receive packages despatched to that address. A signature will be required for proof of receipt.
On occasion it may be necessary to despatch an order in separate packages or in separate batches. Where an order cannot immediately be fulfilled in its entirety you will be contacted directly to establish how you would like us to manage the remainder of your order.
If your package has not been delivered within our stated delivery time, please firstly check whether Royal Mail has attempted a delivery when you were not at your delivery address.
All packages sent using Royal Mail and UPS are able to be tracked once a delivery has been attempted. Should you suspect your order to have been lost by Royal Mail or UPS please contact our Customer Service Team on 020 7352 2333 who will be happy to investigate on your behalf.
In addition to your right to cancel an order, Cabbages & Roses also provides for the following return options.
Any items purchased at our normal full retail price may be returned to us for refund or exchange within 14 days of receipt. Please return faulty goods as soon you become aware of the fault.
Sale items or products purchased under ‘Special Promotions’ that involve a reduction in price from the normal retail price must be returned within 7 days of receipt. Please return faulty goods as soon you become aware of the fault.
Refunds will be processed as quickly as possible (we aim for within 7 days), but customers should allow up to 14 days for a refund to be completed to their credit card.
Non Returnable Items
We cannot accept returns on bespoke orders and cut lengths of fabric. For this reason, we would strongly recommend that you request samples and batch cuttings before ordering, to ensure that you are happy with your purchase. If you would like clarification on this, please contact our Customer Service Team on 020 7352 2333.
Managing Your Information
Using & Protecting Your Information
If you have purchased from the site or opted in to receive information on company news, our products and promotions, but would now like us to stop sending you this information please either:
• click the unsubscribe link on the latest (non order administration) e-mail received from us to stop or adjust the level of contact we have with you,
• log in to your account in the My Account section of the website and simply click the unsubscribe link, located next to the Newsletter Subscription field in the My Details screen
• contact us by e-mail (firstname.lastname@example.org)
• write to us at the address provided above. Please be sure to provide your name and address when requesting the removal of your data from our database, so that we can check that it is in fact you who is making the request.
Please remember, if you have asked us to stop sending you e-mails and then you make a further purchase from our website, we will need to contact you by e-mail to confirm your order and its despatch and this will re-engage you as a registered customer wishing to be contacted.
When purchasing from the website, at the end of the checkout process, we will offer you the chance to activate your account, by simply entering a password. This will allow you to keep a record of your orders, save your wishlist and bag when leaving the site and enjoy faster checkout on future visits. If you would like to activate your account but do not wish for us to occasionally contact you with information about Cabbages & Roses Ltd, our products and promotions, please log in to your account in the My Account section of the website and simply click the unsubscribe link, located next to the Newsletter Subscription field in the My Details screen.
If any of your details have changed please either:
• visit our website (if you have already set up an account) and open ‘My Account’ to access and edit your data
• contact us by e-mail or by post, quoting “My New Information”, if you would like us to complete the update for you. Please be sure to provide your old information when updating us, so that we can verify that it is in fact you making this request and ensure that we correct your data accurately.
Site Content & Use
Site Content & Product Information
Every care is taken to ensure all information we provide on this website is correct and up-to-date. This includes:
• product descriptions and specifications
• pricing and delivery charges (please see specific pricing section below for further information)
• the use of photographic images to show accurate product detail and colour. Please note that the product colours you see will depend on your monitor’s ability to read these colours. We cannot guarantee that your monitor's evaluation of product colour will accurately reflect the product upon delivery.
• consistency of product pricing across all our distribution channels
• availability of stock. Please note, whilst every effort is made to maintain the accuracy of our information on available stock, on occasion discrepancies may occur. Should you place an order for an item displayed as available on our website and this item is in fact out of stock, we will notify you as soon as possible.
At any given time information posted on our website may be subject to inaccuracy or may be out of date. All content provided on the site is subject to change without prior notice.
Copyright & Our Content
Use of this site is subject to the terms and conditions set out above.
The copyright of all materials on this site belong to Cabbages & Roses Ltd. All rights are reserved. You may read, print or download content for private use only. No content may be used by you or distributed to others for the purpose of commercial gain. Except where your use is permitted above or by copyright law, you may not otherwise copy, store in any medium, distribute, re-transmit, broadcast, modify or show in public any part of this site without prior written permission from Cabbages & Roses Ltd.
Cabbages & Roses is a registered trademark. We may also claim trademark and service mark rights in other marks contained within the pages of this site. Other trade marks and names may be used within the pages of this site to refer to the entities claiming the marks and names of their products. We disclaim any proprietary interest in the marks and names of others.
You must acknowledge that all imagery, graphics, photography, designs, trademarks, brand names and all other intellectual property will remain at Cabbages & Roses Ltd and/or will be upheld by their respective owners.
Cabbages & Roses Ltd intends to use its content to enhance and improve the shopping experience on its website. No content used on our site is intended to offend any of our visitors or customers. Any links we provide to other websites are chosen very carefully, to ensure the linked sites are appropriate and in line with our code for undertaking commercial activity. We cannot however absolutely guarentee the content of any linked website, as to its continuing quality and availability.
No statement on this website shall be deemed to affect the statutory rights of a customer.
Use of the Cabbages & Roses Website
You agree to use this site for lawful purposes only in a manner consistent with the applicable law and regulations in the country in which you access the site. Your use of this site should in no way infringe, restrict or inhibit the use and enjoyment of this site by any third party. You agree not to import or transfer to this site, either directly or indirectly any information or content which is or may be inaccurate, misleading, defamatory, obscene or offensive, in breach of intellectual property right or damaging to the software or performance of this site.
It is your responsibility to ensure you have the appropriate hardware and software (including virus protection) to enable you to access and use this site through your computer in a safe and secure manner. We are not responsible for any virus or bug that affects your computer or network as a result of using or downloading information from this site.
Links to Other Sites
We may on occasion provide links to other websites. These sites will have been carefully selected by Cabbages & Roses subject to their relevance to our business. However, this does not constitute an endorsement or recommendation of those sites and should you chose to click on these links, you do so at your own risk. We accept no responsibility for the content or information held within these linked sites.
If you have any further questions, please feel free to contact us through any of the following routes listed below.
Web Customer Services
phone: +44 (0)207 352 7333
Cabbages & Roses Ltd – Ecommerce Team
3 Langton Street
Changes to Terms & Conditions
We may revise or update the above terms and conditions at any time and without notice. The terms and conditions posted on the site at the time of your visit apply to that visit. You may print these terms and conditions, should you wish to hold a record of our terms and conditions at any given time.
If at any time any provision of these terms and conditions is or becomes illegal, invalid or unenforceable in any respect under the law of any jurisdiction, that shall not affect or impair the legality, validity or enforceability in that jurisdiction of any other provision of these terms and conditions, or the legality, validity or enforceability under the law of any other jurisdiction of that or any other provision of these terms and conditions.
These terms and conditions and each contract of sale are governed by English law.
Cabbages & Roses Promotions
Terms & Conditions apply to all promotions. Unless otherwise stated, all promotions are only valid for use not in conjunction with any other active promotion.