FAQ's

How do I find out about the style, fit or fabric of a specific item?

Every single style shown on our website has its own specific page; just click on an image and you will be taken through to the page for that product. On that page, the style overview is provided next to the main image. Greater detail on fit and fabric is provided in a box below the size and colour choice area.

 

What credit cards do you accept, and is the site secure?

Cabbages & Roses uses the secure Payment Gateway Provider "Sage Pay", the largest independent payment service provider in the UK. Sage Pay provides secure online credit card and debit card payment solutions for thousands of online and mail order businesses across the UK.

 

We accept the following payment cards: Visa, Visa Debit, Mastercard and Electron.

 

When will I be charged?

When you reach the checkout page and submit your order, SagePay will immediately contact your bank or card issuer for authorisation to take payment from your account. If the payment is authorised, we will email you confirmation of your order soon afterwards, and you will also receive a confirmation email from SagePay.

 

Payment will then be taken from your account. If your payment is authorised, but we have a query with your order, we will email or call you to attempt to resolve the issue. If this is not possible, and we are unable to dispatch your order, a full refund will be issued back to your card. If your bank or card issuer does not authorise the payment, you will be notified that the payment has been declined.

 

Why am I being asked for another password after entering my card details?

This is the 3D Secure scheme such as "Verified by Visa" or "Mastercard Securecode". 3D Secure is an additional layer of security for online credit and debit card purchases.

 

You are only able to place orders with a value of over £150 if the credit card used to place the order is registered with your bank's 3D Secure Scheme. If you attempt to place an order above £150 but are not registered with 3D secure, you should be automatically directed to the relevant registration page for your payment card. If you are having problems with this, please email us at info@cabbagesandroses.com.

 

What if I would like to talk to someone before I place my order?

You can call our customer service team who will be happy to help on +44 (0)207 352 7333.

 

Where does Cabbages & Roses deliver to and how much does it cost?

We will ship anywhere internationally using either Royal Mail or UPS depending on the weight and destination of the parcel.  Shipping costs can be found by viewing our ‘Delivery & Returns’ section.

 

Do I have to sign for my delivery?

For security, all packages will require a signature on receipt.  This way you can be sure that they will reach the intended recipient.

 

How do I return or exchange unwanted items, and how long do I have to do this?

We have tried to make returning items as easy as possible; even the bag we sent your original order in is reusable. Please see our Delivery & Returns page on this site for details. Step by step instructions are also provided on our returns form, which is sent out with any order.

 

You have 14 days from receipt of your purchases in which to return any items purchased at full price. Reduced price/sale items must be returned within 7 days of receipt. Under the Distant Selling Regulations you also have the right to cancel your order within 7 days of receipt of your purchases. This has to be done in writing – please see our Delivery & Returns page for further details.

 

Alternatively you can return the items to one of our Langton Street store.

 

Where should I send my returns to?

 

Cabbages & Roses Returns Department

3 Langton Street

Chelsea

London

SW10 0JL

 

How long will it take for you to refund me if I return something?

We start to process returns and refunds as soon as we get them. There is a bit to do at our end: unwrapping everything, checking all the items, checking them against the returns form, retrieving the original order data, processing the return action and contacting your card issuer to complete the refund.

 

We try to get refunds completed within 14 days of receipt of your returned items, but we always say that it may take up to 30 days before a refund appears on your card statement, especially in busier periods of the year such as during the sale period and the start of a new season.

 

What are the benefits of setting up an account on your site?

Creating an account will allow you to:

 

Enjoy a much quicker checkout when you buy

 

Save many addresses and just select one when checking out, rather than typing in addresses each time you buy

 

Track the progress of your orders online (at any time)

 

Save items to a wishlist as you browse the site and then save the list for another visit

 

Save the content of your shopping bag, in case you ever have to sign off before finishing your shopping

 

Update your personal details whenever it suits you (change and edit your name, e-mail, contact number, addresses)

 

If I set up an account will all of my personal information be safe?

We have the utmost respect for the privacy of our online customers and recognise the importance of security. Any information you provide us with will be securely stored and managed appropriately. For full details of how we look after and use your personal details, please refer to our Privacy Policy and our Terms and Conditions.

 

What do I do if I have forgotten my password?

Click on ‘Forgot Your Password’ on the 'Log In' page. Simply enter your name and email address and we will email you a new password straight away. Once you log in using this password, you can change it to a more memorable one, which is personal to you. You can change your password at any time in your 'My Account'.

 

What does your newsletter contain?

The content will be different each time we create one, but the type of news it will include, will be: details of new styles arriving in store or online, design ideas surrounding them, new product ranges we are launching, events or promotions we are organising in-store or events we are sponsoring externally, new stores which are opening, what the press is saying about us, interesting ‘behind the scenes’ news and much more.

 

Where is my nearest Cabbages & Roses store?

At present we only have one store, which is in London’s Chelsea, just off the King’s Road at World’s End.

 

Do you sell gift vouchers online?

No, at present we do not sell gift vouchers online.  However you can buy a gift voucher over the telephone with our Langton Street store, who are contactable on +44 207 352 7333.