FAQ

Every single style shown on our website has its own specific page; just click on an image and you will be taken through to the page for that product. On that page, the style overview is provided next to the main image. Greater detail on fit and fabric is provided in a box below the size and colour choice area.

We accept all Visa, Mastercard and Maestro debit & credit cards. We do not accept American Express.

We employ regularly updated encryption technology to make sure your card details remain secure during the transaction. The information needed from your card to complete a transaction includes the main account number of the card, the start and expiry date and the additional CV2 number (the last 3 digits on the reverse of your card). Without all these details it is not possible to authorise a transaction.

We never store your CV2 number. Neither do we store the rest of your card details once the transaction period is complete. The main account number is retained securely and encrypted for a short period, in case we need to refund money to your card following any returns sent back by you.

We will never show your full card details on a despatch note or order confirmation. We show the last 4 numbers of a card so that you can identify which card you used to make the purchase.

UK: Cabbages & Roses website www.cabbagesandroses.com delivers to all areas of the UK including Northern Ireland and all off-shore islands.

In the European Union, we are able to ship to the following countries:

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Portugal, Poland, Romania, Slovak Republic, Slovenia, Spain, Sweden.

REST OF WORLD: we are able to deliver anywhere in the world through our Langton Street store.  Please contact them on 020 7352 7333, where our mail order team will be happy to help.

Online, we offer one type of delivery in the UK. Standard delivery (£5.00) should arrive within 2-3 working days. However, if you require Next Day Delivery please contact our Customer Service Team on 020 7352 2444.

We have tried to make returning items as easy as possible; even the bag we sent your original order in is reusable. Please see our Delivery & Returns page on this site for details. Step by step instructions are also provided on our returns form, which is sent out with any order.

You have 14 days from receipt of your purchases in which to return any items purchased at full price. Reduced price/sale items must be returned within 7 days of receipt. Under the Distant Selling Regulations you also have the right to cancel your order within 7 days of receipt of your purchases. This has to be done in writing – please see our Delivery & Returns page for further details.

Alternatively you can return the items to one of our own stores - Langton Street, Avery Row or Northcote Road. Items cannnot be returned to a Jigsaw store.

Returns Department

Cabbages & Roses

10b Viscount Way

South Marston Park

Swindon

Wiltshire

SN3 4TN

We may occasionally offer free delivery as part of a promotion and we do offer free p&p when we send out exchange items. We will also always reimburse you (twice the p&p) if you have to return any items which are faulty or items which we have sent you by mistake.

We start to process returns and refunds as soon as we get them. There is a bit to do at our end: unwrapping everything, checking all the items, checking them against the returns form, retrieving the original order data, processing the return action and contacting your card issuer to complete the refund.

We try to get refunds completed within 14 days of receipt of your returned items, but we always say that it may take up to 30 days before a refund appears on your card statement, especially in busier periods of the year such as during the sale period and the start of a new season.

Creating an account will allow you to:

• enjoy a much quicker checkout when you buy
  
• save many addresses and just select one when checking out, rather than typing in addresses each time you buy
  
• track the progress of your orders online (at any time)
  
• save items to a wishlist as you browse the site and then save the list for another visit
  
• save the content of your shopping bag, in case you ever have to sign off before finishing your shopping
  
• update your personal details whenever it suits you (change and edit your name, e-mail, contact number, addresses)

The content will be different each time we create one, but the type of news it will include, will be: details of new styles arriving in store or online, design ideas surrounding them, new product ranges we are launching, events or promotions we are organising in-store or events we are sponsoring externally, new stores which are opening, what the press is saying about us, interesting ‘behind the scenes’ news and much more.

No, at present we do not sell gift vouchers online.  However we do sell gift vouchers through all three of our standalone stores;

Langton Street - 0207 352 7333

Northcote Road - 0207 223 8972

Avery Row - 0207 499 8580

Please contact the stores directly if you wish to purchase a gift voucher over the telephone.

We do not offer this service, however all items despatched to you are wrapped beautifully in our customised paper and illustrated mailer bags.