Delivery & Returns

Delivery

 

Cabbages & Roses currently uses Royal Mail or DHL for delivery, depending on the weight and destination of your parcel. All orders require a signature on delivery, so please use an address where someone is available to sign.  Due to the fact that some of our items are heavy enough to move into higher DHL shipping bands, orders for fabric and some homeware will have the shipping cost quoted based on the weight of the parcel.  Upon placing your order, you will be asked for your address in order to retrieve your quote.  If you then decide to accept the quote and move onto the payment section of the site, this is the price you will ultimately be debited for shipping.  


 

Fabric is approximately 400g per metre.  Items that are unusually heavy will have their weight included in the product description.  Please use the table below as a guide before placing your order - these prices are for a standard service only;

 

KG 0-2 2.1-5 5.1-10 10.1-15 15.1-20 20.1-25 25.1-30
Europe Zone 1 & Channel Islands £11.00 £25.00 £35.00 £45.00 £50.00 £55.00 £60.00
Europe Zone 2 £13.00 £28.00 £38.00 £43.00 £48.00 £53.00 £58.00
ROW £25.00 £60.00 £90.00 £105.00 £120.00 £135.00 £150.00


 

For the UK


UK standard for orders under £75 - £5

UK standard for orders over £75 - FREE

UK special delivery for all orders - £7

UK fabric orders – FREE


- Express Delivery (1-2 working days) is available for the UK for parcels under 2kg, at a cost of £7.00.


Note: Express Delivery is guaranteed for all orders placed before 12pm. Orders placed after 12pm may be dispatched the following day, therefore arrival will be within 48 hours. For Express orders placed on Fridays, Saturday delivery cannot be guaranteed. For bank holidays, please account for the fact that delivery will not take place until after the bank holiday.


Free standard delivery to UK mainland 

For all orders placed on or after 27th June 2014 - Free standard delivery on all fabric orders, or orders over £75 to UK mainland. Normal delivery times apply for this standard delivery service (usually 3-5 working days). Express delivery will be charged at the normal rate. Applicable only to online orders.

 

World Zones (NB: If your country is not listed, please contact us on either +44 (0)207 352 7333 or shop@cabbagesandroses.com to discuss whether or not we can arrange shipping for you.)

 

Europe Zone 1 (7-14 days) Europe Zone 2 (7-14 days) Rest of World (14-21 days)
Andorra Albania Australia
Austria Belarus Canada
Belgium Bosnia and Herzegovina China
Ceuta Bulgaria Hong Kong
Denmark Croatia Indonesia
Faroe Islands Cyprus Japan
Finland Czech Republic Malaysia
France Estonia Mexico
Germany Hungary New Zealand
Gibraltar Latvia Singapore
Greece Lithuania South Africa
Greenland Macedonia South Korea
Iceland Malta Taiwan
Italy Moldova Thailand
Liechtenstein Poland USA
Luxembourg Romania  
Melilla Russia  
Netherlands Serbia and Montenegro  
Norway Slovack Republic  
Portugal Slovenia  
Repulic of Ireland Turkey  
Spain Ukraine  
Sweden    
Switzerland    
Vatican City    



Delivery Information

 Delivery times are given as an indication but cannot be guaranteed by Cabbages & Roses. Delivery times may occasionally be subject to delays outside of Cabbages & Roses control such as force majeure (e.g. bad weather conditions, strike action), for which Cabbages & Roses cannot be held responsible.  If you still have not received your order within the time stated, please contact us at info@cabbagesandroses.com with your query and order number.

 

Availability
Every attempt is made by Cabbages & Roses to keep its stock levels accurate and fully up-to-date.  Unfortunately, there may be rare occasions when our stock management system believes there to be availability on an item within the business, when physically we are out of stock.  Where a stock error occurs we will endeavour to locate the item in store for you. We will notify you as quickly as possible to establish whether you wish to proceed with your remaining order and whether you would like to replace the unavailable item with any other. We may also be able to ‘split’ your order in such circumstances and send any missing items separately free of delivery charge.

 

Returns & Refunds

 

Cabbages & Roses Return Policy

We genuinely hope you are delighted by the design, quality, originality and value of our product.  However, should you wish to return any items to us, we also hope to make the process as easy and smooth as possible.  To help us achieve this, we would ask you to take a moment to read the information provided below.

 

Please note: we operate a closed loop recycling programme.  This means we send out all orders in re-usable bags in case you need to return any items to us.  

 

Contact

Should you have any queries with any of the information provided on this page or are experiencing any problems in returning goods to us, please feel free to call us on +44 (0)207 352 7333. One of our team will be very happy to help.

 

Return Periods

Any items purchased at our normal full retail price may be returned to us for refund or exchange within 14 days of receipt.  Please return faulty goods as soon you become aware of the fault.

 

Sale items or products purchased under ‘Special Promotions’ that involve a reduction in price from the normal retail price must be returned within 7 days of receipt. Please return faulty goods as soon you become aware of the fault.

 

Non Returnable Items

For reasons of hygiene, we cannot accept the return of certain items including earrings, lingerie, swimwear or beauty products. We are also unable to accept returns for bespoke orders or for orders of cut length fabric.

 

We cannot accept Cabbages & Roses items that were not purchased online.

 

Important Returns Information

All goods will be inspected on return. Please note that items returned worn, odoured, stained, with perfume, make-up or deodorant stains and/or odour, washed, or handled inappropriately, or returned outside of the 14 day returns period will not be accepted and will be returned to the customer.

 

Cabbages & Roses ensures all items are checked thoroughly for any defects before dispatch, but we also advise that customers check goods on receipt and let us know if goods are received faulty or damaged immediately.

 

Reasonable Care

Customers are legally obliged to take reasonable care of the items they order whilst they are in their possession. If you have purchased items from Cabbages & Roses, the following applies:

- you can open the packaging to look at and try on the products you have ordered.

- you must not try on products wearing strong perfume/deodorant or makeup/creams which may leave a scent or marks on the products.

- you must protect the products from smells such as smoke or cooking.

If you fail to take reasonable care of unwanted items before returning them to us, we will not accept your return and you will not be eligible for a refund.

 

Right To Cancel

In line with Distance Selling Regulations 2000, you have the right to cancel your order up to 7 working days from the day after receipt of your goods. Cancellation periods differ across the European Union and may vary from 7 – 14 days.  Notification of cancellation must be made in writing to:

 

Cabbages & Roses Online

121-123 Sydney Street

Chelsea

London

SW3 6NR

 

Items should be returned to Cabbages & Roses distribution centre (based on the step process provided on the returns form despatched with your order).  Upon receipt we will process the return and refund the full value of the order as quickly as possible (we aim for within 14 days) and at the most within 30 days of cancellation.

 

Return by Post
Returning items by post is easy.  Please follow the step-by-step process explained on the returns form sent with your original order.  Your returns form includes a removable sticky label with our returns address on it, to use on the package you are returning to us. The bag in which your original order arrived is re-usable (see instructions on the bag).

 

Please be sure to complete the following

- enclose all items you wish to return (in their original condition and packaging)

- complete your returns form (detailing what items you are returning and identifying any exchanges you wish to be sent out to you).

- don’t forget to peel off our returns address label from the returns form before sealing the bag

- make sure our returns address is clearly displayed on the outer package and the package is carefully sealed.

 

Returns should be sent to:

 

CABBAGES & ROSES
C/O Clipper Logistics
Suez Road
Enfield
Middlesex
EN3 7SN

 

We are unable to accept responsibility for returned items until received by our distribution centre.  Until this point the items remain your responsibility.  We strongly advise therefore that you use registered post and retain proof of postage, when returning items.  We also advise that you return items via a service with appropriate insurance in order that you are sufficiently covered should your items get lost on their way back to us.  We will assist with any insurance claims via Royal Mail or other courier services in any way that we can, however please note that we are unable to refund goods that we have not received.  We also cannot accept responsibility for goods damaged in transit during their return to us.

 

Return to Store
Unwanted items can also be returned direct to any of our own Cabbages & Roses store.  Our store teams will be very happy to help you with any queries you have or to find you any suitable replacements for the items you wish to return.

 

Refunds can only be processed in one of our own stores on presentation of proof of purchase.  Please therefore, take your despatch note and returns from (enclosed with your original order) to the store.  This acts as your receipt. Refunds will be processed to the card used to make the original purchase.  To check which card you originally used, please refer to the despatch note.  The last 4 digits of the credit card used will be shown just below the ‘Payment Received’ box in the “Your Purchases” section of the despatch note

 

Refunds, Postage & Packing (P&P) and Additional Payment
Refunds will be processed as quickly as possible (we aim for within 14 days) but customers should allow up to 30 days for a refund to be made to their credit card.

 

Where items have been returned in exchange for other items, we will need to contact you in order to place a new order for the new items.  The original order will be refunded, and the new order will be debited and issued with a new reference number. Please see the important notes in the paragraph below on how this will be completed.

 

In the interests of security we do not store all the required parts of your card details needed to take payment.  In the short term, we do hold the required parts of your card details to allow us to complete a refund to your card should you return items to us within the permitted 14 days.  However, in cases where the value of the items chosen for exchange is greater than the value of your returned items, we will need to contact you to organise additional payment.  It is important therefore that you provide your principal contact telephone number in the 'Additional Payment' section on the returns form.

 

Returned items which are accepted as faulty by Cabbages & Roses or items that we incorrectly despatched to you will be refunded in full.  We will also include a refund for double the value of the original p&p charged by us. This is to cover the cost incurred by you when returning the faulty items.