European Union Delivery Information
Cabbages & Roses now delivers across the European Union (EU).
All orders to the EU will be shipped using Royal Mail and will require a signature on delivery. There will be two delivery bands for shipments to the European Union:
Western EU £10.00
Rest of EU £12.00
When entering your delivery address during your checkout process, the appropriate delivery charge will be applied to your order relative to the country chosen. The table below outlines which countries are classified as Western EU and which are classified as Rest of EU. These classifications are for shipping purposes only.
Western Europe
Austria, Belgium, Denmark, Finland, France, Germany, Greece, Republic of Ireland, Italy, Luxembourg, The Netherlands, Portugal, Spain, Sweden.
Rest of Europe
Bulgaria, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovak Republic, Slovenia.
All orders shipped to the above countries should be received within 5 -8 working days of despatch. If you have any questions regarding EU shipping please contact the customer service team on 020 7352 2444.
UK Delivery Information
UK Royal Mail Delivery
Royal Mail delivers all of our packages within the U.K. We offer one type of service:
UK Standard Delivery (within 2-4 working days) - £5.00
For our Standard delivery service, whilst we endeavour to meet all stated delivery times, on rare occasions during periods of excessive demand it may not be possible to do so.
EU Royal Mail Delivery
All orders to the EU are shipped using Royal Mail require a signature on delivery. There are two delivery bands for shipments to the European Union:
Western EU £10.00
Rest of EU £12.00
When entering your delivery address during your checkout process, the appropriate delivery charge will be applied to your order relative to the country chosen. The lists below outline which countries are classified as Western EU and which are classified as Rest of EU. These classifications are for shipping purposes only.
Western Europe
Austria, Belgium, Denmark, Finland, France, Germany, Greece, Republic of Ireland, Italy, Luxembourg, The Netherlands, Portugal, Spain, Sweden.
Rest of Europe
Bulgaria, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovak Republic, Slovenia.
All orders shipped to the above countries should be received within 5 -8 working days of despatch. If you have any questions regarding EU shipping please contact the customer service team on 020 7352 2444.
Delivery Address
You may request delivery of your purchases to an address that is not the same as the billing address of the credit card used to make your purchase. If you set up an account online, you may record as many delivery addresses as you wish. This will enable you to easily select from them when placing each of your orders, saving you a lot of time and effort.
Signature Required
For security and to ensure they reach the intended recipient, all packages dispatched will require a signature on receipt.
Order Progress & Despatch
If you have set up an account on our website, you will be able to track the status of your order online. We will send you a despatch e-mail confirming when your goods are on the way to you.
Availability
Every attempt is made by Cabbages & Roses to keep its stock levels accurate and fully up-to-date. Unfortunately, there may be rare occasions when our stock management system believes there to be availability on an item within the business, when physically we are out of stock. Where a stock out occurs we will endeavour to locate the item in a store for you. We will notify you as quickly as possible to establish whether you wish to proceed with your remaining order and whether you would like to replace the unavailable item with any other. We may also be able to ‘split’ your order in such circumstances and send any missing items separately free of delivery charge.
Cabbages & Roses Return Policy
We genuinely hope you are delighted by the design, quality, originality and value of our product. However, should you wish to return any items to us, we also hope to make the process as easy and smooth as possible. To help us achieve this, we would ask you to take a moment to read the information provided below.
Please note: we operate a closed loop recycling programme. This means we send out all orders in re-usable bags in case you need to return any items to us. When opening your package, please follow the instructions on the lip of the bag to ensure the bag may be re-used.
Contact
Should you have any queries with any of the information provided on this page or are experiencing any problems in returning goods to us, please feel free to call us on 020 7352 2444. One of our team will be very happy to help.
Return Periods
Any items purchased at our normal full retail price may be returned to us for refund or exchange within 14 days of receipt. Please return faulty goods as soon you become aware of the fault.
Sale items or products purchased under ‘Special Promotions’ that involve a reduction in price from the normal retail price must be returned within 7 days of receipt. Please return faulty goods as soon you become aware of the fault.
Non Returnable Items
For reasons of hygiene, we cannot accept the return of certain items including earrings, lingerie, swimwear or beauty products. We are also unable to accept returns for bespoke orders or for orders of cut length fabric.
We cannot accept Cabbages & Roses items that were not purchased online.
Right To Cancel
In line with Distance Selling Regulations 2000, you have the right to cancel your order up to 7 working days from the day after receipt of your goods. Cancellation periods differ across the European Union and may vary from 7 – 14 days. Notification of cancellation must be made in writing to:
PLEASE NOTE – THIS IS NOT OUR RETURNS ADDRESS
Cabbages & Roses Online,
Cabbages & Roses
159 Mortlake Road,
Kew,
Surrey,
TW9 4AW.
Items should be returned to Cabbages & Roses distribution centre (based on the step process provided on the returns form despatched with your order). Upon receipt we will process the return and refund the full value of the order as quickly as possible (we aim for within 14 days) and at the most within 30 days of cancellation.
Method of Return
Return by Post
Returning items by post is easy. Please follow the step-by-step process explained on the returns form sent with your original order. Your returns form includes a removable sticky label with our returns address on it, to use on the package you are returning to us. The bag in which your original order arrived is re-usable (see instructions on the bag).
Please be sure to complete the following
- enclose all items you wish to return (in their original condition and packaging)
- complete your returns form (detailing what items you are returning and identifying any exchanges you wish to be sent out to you).
- don’t forget to peel off our returns address label from the returns form before sealing the bag
- make sure our returns address is clearly displayed on the outer package and the package is carefully sealed.
Returns should be sent to:
Cabbages & Roses Returns Department
10b Viscount Way
South Marston Park
Swindon
Wilts
SN3 4TN
We are unable to accept responsibility for returned items until received by our distribution centre. Until this point the items remain your responsibility. We strongly advise therefore that you use registered post and retain proof of postage, when returning items. We also cannot accept responsibility for goods damaged in transit during their return to us.
Return to Store
Unwanted items can also be returned direct to any of our own Cabbages & Roses stores. Please note that unwanted items cannot be returned to Jigsaw stores that stock Cabbages & Roses products. Please see our store locator at www.cabbagesandroses.com to identify your nearest store and its opening times. Our store teams will be very happy to help you with any queries you have or to find you any suitable replacements for the items you wish to return.
Refunds can only be processed in one of our own stores on presentation of proof of purchase. Please therefore, take your despatch note and returns from (enclosed with your original order) to the store. This acts as your receipt. Refunds will be processed to the card used to make the original purchase. To check which card you originally used, please refer to the despatch note. The last 4 digits of the credit card used will be shown just below the ‘Payment Received’ box in the “Your Purchases” section of the despatch note
Product Condition
Please be careful when trying on clothing that you are not wearing any make-up, hair product, fragrance, deodorant or other creams or substances, which may mark or damage the product.
Items must be returned in their original condition. Original condition means that items must be unused and unworn, with no marks, scent or damage. Wherever possible, items should be returned in their original packaging with any product tags/tickets still attached.
Refunds
Refunds, Postage & Packing (P&P) and Additional Payments
Refunds will be processed as quickly as possible (we aim for within 14 days) but customers should allow up to 30 days for a refund to be made to their credit card.
Where items have been returned in exchange for other items, the balance of value between the returned items and exchanges will be credited to/debited from your card. Please see the important notes in the paragraph below on how this will be completed.
In the interests of security we do not store all the required parts of your card details needed to take payment. In the short term, we do hold the required parts of your card details to allow us to complete a refund to your card should you return items to us within the permitted 14 days. However, in cases where the value of the items chosen for exchange is greater than the value of your returned items, we will need to contact you to organise additional payment. It is important therefore that you provide your principal contact telephone number in the 'Additional Payment' section on the returns form.
Returned items which are accepted as faulty by Cabbages & Roses or items that we incorrectly despatched to you will be refunded in full. We will also include a refund for double the value of the original p&p charged by us. This is to cover the cost incurred by you when returning the faulty items.
Refunds on returned items (which are not faulty) will not include the original p&p charge or the cost of returning the goods to us.
We will not charge additional postage and packaging when we send out exchange items.
UPS
We use the Royal Mail and UPS for the distribution of our packages. On occasion delays beyond our control may be caused by the UPS or Royal Mail.
If your package has not been delivered within our stated delivery times, please firstly check that UPS has not attempted a delivery when you were out. All shipped packages require a signature and hence, may be being held by UPS. In the unlikely event of UPS losing your order we are required by UPS to allow a total of 15 working days for them to investigate any loss and confirm failure to deliver. In the event of your order being lost, we will of course be happy to either provide a refund or resend the goods you originally requested. However, we are unable to process any refunds or redeliveries during this 15 day period required by the UPS to investigate the loss. Once we have accepted that your order has been lost we will contact UPS to claim for our losses. UPS may contact you by post to confirm our claim.
Should you suspect your order to have been lost by UPS please contact our Customer Services Team on 020 7352 2444 who will be happy to investigate on your behalf.